Return Policy

Return window:

The return must be requested within 30 calendar days of the delivery date.

Original condition:

The item must be in original condition and cannot be used, altered, washed, marked, or damaged.

Original packaging:

The item must be returned with original packaging intact, which may include the shoe box, dust bag(s), brand tag(s) and authenticity card. All packaging cannot be altered, damaged, or removed.

WEST26 security tag:

If an item was shipped with an WEST26 tag, it cannot be altered, damaged, or removed.

Final Sale items and shipping fees are not eligible for return/refund.

Face masks:

In the interest of hygiene, face masks and face coverings are considered Final Sale.

Intimate apparel and swimwear:

Lingerie, hosiery, underwear, swimsuits, and bikini bottoms cannot be worn and must be returned with the original hygienic protection sticker still intact to be eligible for a refund.

Self-care:

All face, body, hair, and make-up items must be returned in original packaging. They cannot be used or altered and must remain sealed to be eligible for a refund.

Sexual wellness:

Items must be returned in their original packaging. Due to health and safety reasons, all sexual wellness toys are Final Sale and cannot be returned.

Technology:

Must be returned with their original manuals, accessories, and manufacturer packaging, and if the product arrived wrapper-sealed, it should be returned in its original sealed condition to be eligible for a refund.

Dangerous goods:

Candles, fragrances, oils, pressurized canned products, and electronics containing batteries are considered Final Sale.